Something not working?
We’re on it.

Submit a support ticket and the on-call team in your market will be paged immediately. You’ll get a confirmation by email and updates as we work the problem.

Step 1

How urgent is this?

🚨

Critical

Show is down. Audience-impacting. Right now.

ack < 5 min

🔴

High

Will impact the show within the hour.

ack < 15 min

🟡

Medium

Working around it but needs attention today.

ack < 1 h

🟢

Low

Cosmetic, nice-to-fix, no time pressure.

ack < 4 h

Step 2

Who are you and where?

Your name*Your email*Venue / market*Callback phoneOptional — speeds up urgent cases

Step 3

What broke?

Category*Subcategory*

Tell us what's happening*

Date the issue startedOptionalHas it happened before?

What have you already tried?Optional — speeds us upAttach photos, videos, or PDFsOptional — up to 5 files, 10 MB each, 18 MB total

By submitting, you agree to receive replies at the email you provided.